Frequently Asked
My webcam is not detected, all I get is a black screen!

If you have Skype 5 running then this is likely to be the reason Flash cannot access your webcam correctly. The fix is to shutdown Skype and reload your browser, then your webcam will likely start working again. Unfortunately the only long term fix for this issue is to uninstall Skype 5 and reinstall an older version. We have reported this issue to Skype and are waiting for them to fix. For more details see bug SCM-721 on the Skype issue tracker.

How do I change which webcam Oncam uses?

Easy! Right click the camera icon in the bottom right hand corner and a menu listing your cameras will drop down. Each camera has a live preview so you can pick the right one. If you can't find a working one, check that no other application is already using the webcam (for instance Skype or MSN) and reload the page.

I only have one webcam, but I see many different camera inputs listed in the dropdown. Why?

This is quite normal, often computers have virtual cameras for things like firewire input or tv capture. Usually the right camera will contain the words "usb" and possibly your webcam brand. Click the camera icon on the bottom right of the Snapper and select from the list. Pick the one with video already showing.

My camera doesn't seem to be working, my screen is black, what is wrong?

It's likely the issue is that flash has selected the wrong camera from the list of possible video inputs. Click the camera icon on the bottom right of the webcam and select from the list. Pick the one with video already showing. If its still not working, check that other applications are not using the webcam (for instance skype or MSN) and reload the page that Snapper is running in.

Is there a way to avoid being prompted to "accept" the video camera every time?

Yes, we know that's annoying, but it's a flash security feature that is well intentioned. You can "trust" the site you are on and allow it to access the camera by right clicking on the webcam screen and selecting settings. Then go to the privacy section and tick the box to remember camera requests.

Help I want to talk to a human, who can I contact for support?

Email us at: support@oncam.com

I want Oncam in my site. Can I license it?

Yes, you can license Oncam and integrate it into your site here. contact partners@oncam.com